ReturnFlow detects when a customer drops off a return parcel at the carrier — so you can process the refund the same day, not days later when it finally arrives. Built for UK ecommerce brands.
A customer initiates a return. Then silence — until the parcel eventually shows up at your warehouse days later. In between, you have no idea what's happening.
ReturnFlow detects the carrier scan on day 2 or 3 — the moment the customer drops off the parcel. You're notified immediately and can take action the same day, based on rules you've set in advance:
The customer chooses their refund method at the point of return. You configure the rules once. ReturnFlow handles the rest based on the carrier scan.
Your customer initiates a return through your branded portal. ReturnFlow takes it from there.
Via your branded ReturnFlow portal. Selects the items they're returning and picks a reason.
Three options: instant store credit with a bonus (triggered on drop-off), automatic cash refund (for items under your value threshold), or cash refund after inspection (for higher-value or faulty items). You configure the rules. They make the choice.
For Evri, Royal Mail, DPD, or InPost. Printable or scannable at the drop-off point.
ParcelShop, Post Office, locker, or doorstep collection. The carrier scans the parcel in.
We monitor carrier tracking data for your returns. When the drop-off scan appears, we match it to the order and check your rules.
Store credit issued, cash refund processed, or you're notified to review — depending on the customer's choice and your rules.
A branded email letting them know their return has been acknowledged and their refund or credit is on the way. Same day as drop-off.
When a customer initiates a return, they see the option for instant store credit — with a small bonus. The ones who love your brand choose it. That's revenue you'd have otherwise refunded as cash.
At the point of return initiation, your customer sees their options. No pressure. No tricks. Just a genuine choice between getting their money back or keeping it with you — with a small incentive to stay.
The pilot is completely free. When we launch the full product, here's what pricing will look like. No contracts. No setup fees. Cancel any time.
For brands getting started with returns.
Auto-refund on scan. Store credit. The full engine.
For brands processing serious return volume.
Here's what brands usually ask.
We monitor carrier tracking data for your return parcels. When the carrier scans a parcel at the drop-off point, we detect it and match it to the original order. During the pilot, we do this manually to validate the process. The full product will automate it completely.
When a customer initiates a return through your portal, they see up to three options depending on your configuration: instant store credit with a bonus, automatic cash refund (for items under a value threshold you set), or cash refund after inspection (for higher-value or flagged items). The customer makes the choice. You set the rules.
We're building for Shopify first, with WooCommerce support planned to follow. During the pilot phase, we work with you directly regardless of platform — no app install is required.
You set the rules. Returns above a value threshold, items reported as faulty, or customers you've flagged will go to manual review. You'll be notified that the parcel is on its way so you can process it when it arrives — but the customer knows you've acknowledged the return, which reduces chaser emails.
We work with you for 2-4 weeks. You share return tracking numbers with us as they come in. We monitor the carrier tracking and notify you when a drop-off scan is detected — so you can refund faster. No app install, no integration, no cost. We're testing the process alongside you.
Most returns tools trigger refund processing when the item arrives at your warehouse and is inspected. ReturnFlow moves the trigger point earlier — to the moment the customer drops the parcel at the carrier. Combined with configurable rules and a store credit option, this means faster decisions, fewer support emails, and more revenue retained.
We're looking for UK ecommerce brands to pilot ReturnFlow free for 2-4 weeks. No app install. No integration. No cost. Just faster return refunds.